FREQUENTLY ASKED QUESTIONS

Dear MAMF Fans,

 

Thank you for being patient with us during this very unusual time.  This certainly isn’t how we saw 2020’s event going this year. 

 

While we remained hopeful, our festival team had to make the heartbreaking decision to reschedule the event until next year, July 16 through July 18, 2021.  We have made every effort to avoid this difficult decision; however, keeping our supporters in mind, we didn’t see a path forward that made economic sense to produce the festival our fans have all grown to know and love.

 

In this time of uncertainty amid the Covid-19 pandemic and the tremendous economic impact this situation has had on festival sponsors, fans and the entire country, this announcement comes given the current factors at play.  We are sad that we won’t see our MAMF fans this July. The excitement that surrounded our lineup this year will hopefully pour over into next year and everyone who had planned to attend the event will be on the festival grounds July 16 & 17 next year.

 

The festival team is working to secure every band that was scheduled to perform and reconfirm them for 2021.  Headliners for both Friday and Saturday, Great White and Granger Smith ft. Earl Dibbles, Jr. have all reconfirmed, along with a majority of the other bands as well.  The complete 2021 lineup will come later this summer.

 

All Mid-America Music Festival 2020 ticket holders who purchased tickets through the festival’s official ticket site, Eventbrite, will have the ability to request a full refund through July 17, 2020 or choose to roll their tickets over to next year’s event.    

 

Ticket holders who choose to roll over their tickets to next year’s event will be locked-in to the 2020 ticket prices; due to these uncertain times, there are no guarantees that ticket prices will not increase in 2021. 

 

We thank you for your understanding, and we look forward to producing a fantastic festival for you in 2021.   Please don’t hesitate to contact the festival team at midamericamusicfestival@gmail.com with any questions.

 

​With love and appreciation,

MAMF Team

 

TICKET ROLLOVER AND REFUND INFORMATION

 

  • July 16 through July 18, 2021 - are the 2021 Festival dates 

 

  • ​You may access the refund and /or transfer option until July 17, 2020.  After this date, all remaining orders will be automatically transferred to Mid-America Music Festival 2021.

       

   Here’s how you do it:​

  1. Find your order on the Tickets page in Eventbrite. (Eventbrite.com)

  2. Choose “Request a Refund”

  3. Fill out the contact form and select “Continue”

  4. Review your request and hit “Submit Refund Request.”

  5. Track your refund request.

  6. Wait at least one week.

  7. Wait up to 7 to 14 business days to see your refund once issued

  8. Optional:  Contact Eventbrite Support if Organizer hasn’t responded.

 

  • ​Ticket refunds and transfers will be processed as they are received.

 

  • ​Refunds and transfers may take up to 7-14 business days to process. You will receive an email confirmation when your order transfer/cancellation has been completed. Please allow 3-5 business days after order cancellation for the refund to post to your account.

 

  • ​All ticket prices and fees will be refunded on cancelled orders.

 

  • ​All ticket prices and fees will be honored and transferred over to Mid-America Music Festival 2021 on roll over orders.

 

  • ​Once refunded, orders cannot be reinstated.

 

  • ​Once transferred to Mid-America Music Festival 2021, orders cannot be canceled and/or refunded.

 

  • ​Transferred Tickets will have the same ticket benefits for next year’s event.

 

  • ​Refunds can only be issued to the card used on the original transaction. If the credit card used is no longer active, lost, compromised etc. the funds may reroute to the bank account that the card is associated with, or you may be prompted for further information to validate the original card to receive a refund. If the account itself is closed, please contact your bank as they should have your refund.

 

  • ​If you have multiple orders, then you must complete refund request per order.

 

  • ​Partial refunds and transfers are not available, you can only refund or transfer your entire order.

  • ​To verify the specifics of your order, please login to your Eventbrite account and view the order information.  

 

  • In the event you do not know how to access your Eventbrite account, search your email inbox for the initial email that would have been sent to you from Eventbrite when you purchased your ticket(s).

 

  • Only ticket purchasers will receive a refund.

 

  • ​Friday and Saturday Headliners, Great White and Granger Smith ft. Earl Dibbles Jr. have reconfirmed, along with a majority of the other bands that were scheduled to perform.  The lineup for 2021 will be announced later this summer.  We cannot guarantee the lineup will be the same; however, we are working on getting as many artists from the 2020 lineup to return in 2021.

 

  • This process takes time and all parties involved are working incredibly hard to expedite the process to ensure everyone entitled to a refund receives it as quickly as possible.

 

 

Thank you for your patience and support. We'll see you July 16 through July 18, 2021!

 

Sincerely

Mid-America Music Festival Team

_________________________________________________________________________________________________________________________________

 

 

How can I contact the organizer with any questions?

Duane Urich & Jenn Hottes

 

Phone: 1-660-960-0011

 

Email: Jennifer: midamericamusicfestival@gmail.com or duane_urich@yahoo.com

 

Are there ID or minimum age requirements to enter the event?

There are no ID requirements for attending the event; however, a valid state-issued ID is of course required for purchasing and consuming alcohol.

 

What are my ticket options for the 2-Day Event?

Music on Friday & Saturday and Sunday is a Load Out Day for all campers, vendors and over-night guests. 

 

Single Day Pass $49

• Festival grounds for one day

• Access to bands

• Food Trucks

• Beer Gardens

 

2-Day General Admission Pass $75

• Festival grounds for three days

• Access to bands

• Food Trucks

• Beer Gardens

• Re-Entry all weekend from parking and camp sites

 

VIP Perks start at $600 & above and include the following:

 

  • Sponsor VIP Passes (access to private VIP tent, private restrooms, complimentary food during designated times Friday & Saturday, VIP Pit-Front Stage Access, private access to Jim Beam Grain Bin and VIP beer bar).

  • Variety of ticket options

  • VIP Parking or Camping

  • Complimentary Drink Tokens

  • Meet & Greet Passes

  • Recognition & Signage at Festival

  • Recognition on MAMF social media sites

 

Please refer to the Experience Festival page for more details regarding sponsorships.

 

What are my transportation/parking options for getting to and from the event?

When you purchase tickets for Mid-America Music Festival through our Eventbrite portal you will have an option for admission and a second option for parking:

 

  • You must first choose your ticket type: 1-Day, 2-Day GA or one of our VIP Sponsorships.  YOU MUST CHOOSE ONE. 

  • Then you must choose a Parking Ticket Type:  General Parking, Tent/Car/Camp Parking or RV & 5th Wheel Parking. YOU MUST CHOOSE ONE. Then check out. It’s simple.

 

  • A paid festival ticket is required for entrance into parking and camping ground areas.  Festival tickets will be available at each gate entrance.

 

What can I NOT bring into the event?

The following is a partial list of items prohibited from entry into the MAMF grounds including, but not limited to:

  • Bags larger than 14" x 14" x 6"

  • Weapons of any kind, explosives, pepper spray, tear gas, toy/replica etc.

  • Fireworks, smoke bombs.

  • Aerosol cans or pressurized containers

  • Professional camera equipment, video cameras, tripods, monopods, battery packs, Camera lenses longer than 3”

  • Noisemakers, whistles, air horns, plastic horns, musical instruments

  • Coolers and thermoses

  • Glass or metal bottles/cans

  • Food and beverage

  • Sticks, selfie sticks, poles, rods, drum sticks

  • Laser pointers

  • Remote controlled devices/aircraft or drones

  • Hover boards, roller blades/skates

  • Confetti or streamers

  • Animals (except service animals)

  • Any other items deemed to be inappropriate or dangerous by Management

 

Guests who refuse to comply may be denied entry. Guests found in possession of any illegal items will be subject to ejection, confiscation of item, and or arrest.

 

What's the refund policy?

All sales are final. 

 

This event is rain or shine and there will be NO REFUNDS or exchanges of purchased tickets. 

 

Do not lose your ticket, as it will NOT be replaced if it is lost, stolen or destroyed. When you enter the venue your ticket will permit you to a wristband. You must wear the wristband at all times. Anybody not wearing a wristband will be asked to leave the venue. By purchasing a ticket you consent to allow our security team to search you and your vehicle upon entry to the venue. This ticket is being purchased to the Mid-America Music Festival and not to any particular artist’s performance. 

 

All artists listed on the web site are currently confirmed for the event, and we reserve the right to cancel, change or reschedule any and all musical acts and venues. The holder of the ticket grants the promoter the right to use their image/likeness as captured on film, video or any other electronic medium being utilized at the event, and further understands that such images will likely be used to promote future events. Black Silo Winery reserves the right to refuse entrance, or remove any ticket holder from the venue, for any reason.

 

Each ticket is good only for the event which it is issued and is not transferable. Each ticket is a limited revocable license and may be revoked and admission refunded at the sole discretion of the sponsoring organization. Mid-America Music Festival reserves the right, without refund of any portion of the ticket price, to refuse admission or eject any person whose actions are deemed disorderly or fails to comply with the terms and conditions contained herein. In addition, Mid-America Music Festival is not responsible for lost, stolen or damaged property.

 

Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so, are void. This ticket cannot be replaced if lost, destroyed or stolen. BY COMPLETING THIS PURCHASE, YOU ARE AGREEING TO ABIDE BY THE TICKET PURCHASE POLICY.

 

In the event of cancellation, refunds will be available for 3 weeks only. Refund information will be available at this web site. Cancellation would require that all 2 days of festival are canceled. If any day of the festival takes place in part or in full, the festival shall not be deemed to be cancelled. If the event is postponed and rescheduled for another date within 3 months of scheduled date, the ticket shall be valid for the rescheduled date, and refunds will not be issued under any circumstances. This ticket is not subject to any refund (unless show is cancelled, as outlined above) and shall bear no cash value. If issued complimentary, this ticket shall not be exchangeable. No refunds, no exchanges except as provided herein, event date & time subject to change. All rights reserved.

 

Black Silo Foundation is not responsible for lost or stolen tickets sent via US Mail. Customers must report any lost or missing tickets no later than 48 hours before doors open.

 

The purchaser and/or bearer of this ticket understands and acknowledges that he/she is purchasing this ticket to the Mid-America Music Festival and not a particular artist’s performance. The Mid-America Music Festival is an outdoor festival and weather conditions will affect the performances of all entertainers and there is a possibility that a particular performer may or may not be able to perform due to circumstances beyond our control. Thus, the purchaser and/or bearer of this ticket understands, acknowledges and will not expect a refund for the purchase of this ticket for any talent cancellations. Talent line-up and schedule is subject to change at any time.

 

In addition, the purchaser of this ticket understands and acknowledges that this is a camping festival in a natural and unimproved environment and that as with all camping in natural conditions, there are inherent risks of injury or death due to causes of nature. By purchasing this ticket and choosing to attend Mid-America Music Festival, the purchaser expressly acknowledges and assumes such risks to injury and agrees to hold Mid-America Music Festival and Black Silo Winery harmless in the event of such injury or death.

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Black Silo Winery | 4030 E 10th St,

Trenton, Missouri 64683

Phone: 660-960-0011

MidAmericaMusicFestival@gmail.com

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